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Anatomy of a Failed Transformation

Structured analysis of high-profile program failures. What went wrong, why it went wrong, and the governance signals that were there all along.

Season One

Twelve programs that failed in public — examined for the governance erosion and delivery drift that preceded the collapse.

Part 01Shared Services GovERPThe $2.2 billion shared services debacleOpen the case file

Part 02CBA Core BankingThe $1 billion core banking modernisationOpen the case file

Part 03TSB Meltdown1.9 million customers locked out overnightOpen the case file

Part 04BA Operational CollapseThe definitive case study in operational riskOpen the case file

Part 05USA ECSS FailureUS Air Force — Expeditionary Combat Support SystemOpen the case file

Part 06QLD Health Payroll DisasterThe payroll upgrade that was meant to be straightforwardOpen the case file

Part 07Target CanadaSupply chain and ERP failureOpen the case file

Part 08Boeing 737 MAXEngineering and cultural failureOpen the case file

Part 09RoboDebtThe cost of automation without governanceOpen the case file

Part 10Victoria Police LINK SystemThe plan to replace the ageing LEAP databaseOpen the case file

Part 11UltranetOne platform for 1,500 schools — students, teachers, parentsOpen the case file

Part 12IBM Watson Health$4 billion in hype, zero clinical valueOpen the case file

Season Two

Twelve more transformations, from ERP write-offs to algorithmic misjudgement, each traced back to the decisions that made failure inevitable.

Part 01UK Universal Credit£15.8 billion and still brokenOpen the case file

Part 02Lidl€500 million ERP collapseOpen the case file

Part 03Waste Management vs SAP$500M ERP collapseOpen the case file

Part 04Australian Census 2016When governance fails in real timeOpen the case file

Part 05FBI Virtual Case File$170 million and never usedOpen the case file

Part 06California DMV$208 million. Seven years. Half a system.Open the case file

Part 07FoxMeyer DrugsThe ERP that killed a billion-dollar companyOpen the case file

Part 08Knight Capital45 minutes that erased $440 millionOpen the case file

Part 09UK COVID Test and Trace£37 billion and no one in chargeOpen the case file

Part 10Zillow iBuying AlgorithmWhen the model becomes the strategyOpen the case file

Part 11UK Post Office HorizonThe system was wrong. They knew.Open the case file

Part 12Google StadiaThe platform nobody stayed forOpen the case file

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